Shipping & Returns

Shipment fee and delivery time depend on the country of destination:

Germany

Up to 100,00 EUR order value we charge 3,95 EUR for shipping, orders above 100,00 EUR are shipped free of charge.

Transit time 2 - 3 workdays.

Austria

Up to 100,00 EUR order value we charge 5,95 EUR for shipping, orders above 100,00 EUR are shipped free of charge.

Transit time 3 - 4 workdays.

European Union (other countries than above)

Shipment fee is 12,00 EUR per order.

Depending on the country of destination the transit time varies from 3 to 7 workdays.

Other countries

Please use the contact form to get a shipping quote.

 

The shipping service used depends on shipment dimensions:

Standard freight

DHL GoGreen

Parcels up to 120cm length are shipped with DHL GoGreen. Shipping to DHL Packstation or post office is possible within Germany. Just change the shipping address accordingly in the order process.

Bulky freight

DPD

Bulky goods like Snowboards are shipped via DPD.

For all orders through our webshop we grant a return right of 14 days after you received the shipment, if the item is in unused condition and with all original packing and labeling / hangtags.

In general the costs of return shipping have to be paid through the customer. Depending on the origin of the return, we offer the following help with shipping costs.

Germany

For partial returns where the value of items kept by the customer exceed a total of 50 EUR, we will provide a return ticket free of charge upon request via E-Mail or contact form. The same is valid for a size exchange of a too small / big item.

The customer can request a return ticket even if the value of items kept is below 50 EUR, what will be charged with 5,00 EUR and taken of the returned amount.

Austria

For partial returns where the value of items kept by the customer exceed a total of 100 EUR, we will provide a return ticket free of charge upon request via E-Mail or contact form. The same is valid for a size exchange of a too small / big item.

The customer can request a return ticket even if the value of items kept is below 100 EUR, what will be charged with 9,00 EUR and taken of the returned amount.

European Union (other countries than above)

The customer can request a return ticket, what will be charged with 12,00 EUR and taken of the returned amount.

Other countries

Please send the return on your cost or use the contact form to get a quote for return costs through us.

 

No costs of return shipping can be reimbursed if the customer uses any other parcel service than the return ticket we provide upon request!

The return shipping will be inspected and reimbursed within 14 days upon receipt. Please add a copy of the invoice to the parcel, so we can identify the order.

Reimbursements will be send the same way as the original payment was made. If the order was paid via COD, please send a bank account where to wire the reimbursment.

Please do not hesitate to contact us for any questions towards this process!